Frequently Asked Questions/Special Assistance/Special Services

Allergy Policy

Qatar Airways Support
posted this on December 04, 2012 09:19

We do our best to accommodate passengers with special allergy needs. However, as our flights are open to the public, we cannot guarantee an allergen-free environment. If you or someone you are travelling with is allergic or sensitive to products (i.e. food, perfumes, fragrances, etc) that may be found in an aircraft cabin, please take note of our allergy policy below.

Allergies can be of two types i.e. mild allergy or severe/hyper allergy.

Customers with a history of a mild-allergy

  • Are responsible for carrying any necessary medication with them onboard.
  • May be required to sign a waiver of liability

Customers with a history of a severe or hyper-allergy

  • Must provide a completed medical information form (MEDIF) at the time of reservation or at least 48 hours prior to the scheduled departure time to allow adequate time for the form to be approved by Qatar Airways.
  • Are responsible for carrying any necessary medication with them onboard.
  • May be required to sign a waiver of liability
  • May bring their own meals onboard the aircraft in case they need to be certain of an allergen-free meal.
    • Because of the risk for contamination and limited aircraft facilities, Qatar Airways is unable to refrigerate or heat such meals
    • Meals should be free of strong odour/smell to avoid inconvenience to other customers
    • Quarantine regulations for some countries require that any food brought onboard by a customer must be consumed or left onboard

Please click here to download a MEDIF.

 
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