Frequently Asked Questions/Special Assistance/Special Services

Travelling with service dogs

Qatar Airways Support
posted this on January 9, 2014, 12:53

Qatar Airways permits free of charge carriage of a service dog in the passenger cabin only on itineraries that include flights to or from the USA, Canada & destinations within the European Union (EU) which include Switzerland and Norway. On all other routes, a service dog will not be allowed in the passenger cabin but will be carried free of charge in the aircraft hold. No other type of service animal is permitted in-cabin on any other flights. A Customer must ensure that they carry the most recent veterinarian documentation and any import/export documents that may be required for countries en-route up to the final destination.

For U.S. itineraries, the following requirements need to be completed for the service dog:

  • You must notify our reservation office or call centre at least 48 hours before the scheduled departure and check-in one hour prior to the standard check-in time
  • You must provide evidence at the time of reservation or at the time of check-in at the airport that the accompanying dog is a service dog and the dog will not need to relieve itself during the flight or you can adequately manage dog’s waste without creating any health and sanitation issue on the flight.
  • You must bring whatever absorbent or other material required for this purpose. We encourage you to prepare the dog for the flight by exercising the dog and limiting its fluid intake before the flight.
  • We recommend the use of a safety harness for the dog for use during take-off, landing, or whenever the “fasten seat belt” sign is illuminated
  • If you are accompanied by an emotional support or psychiatric service dog then in addition to the above requirements, you need to provide certification from a licensed mental health professional. The certificate must be on that professional’s letter head, signed and not older than one year from the date of the scheduled flight.
  • If your service dog cannot be accommodated at your seat location then we will offer you another seat if available on the aircraft. The service dog, however, cannot be seated where it may obstruct aisle or emergency exit area or affect leg space in front of passenger sitting next to you.

For Canadian itineraries, the following requirements need to be complied with:

  • Service animal needs to be properly harnessed to lead passengers with vision and/or hearing impairment.
  • The service animal will be permitted to accompany passenger into the cabin, but will not be permitted to occupy a seat.
Topic is closed for comments