Operational Updates
FAQs
- How do I go about rebooking or refunding my ticket?
- Other airlines have already suspended flights to Qatar; how will the passenger traffic move out of the respective countries?
- How will Qatari Nationals and residents be impacted?
- How will nationals of the blockading countries residing in Qatar be affected?
- How will passengers transiting through Doha be affected?
- Can passengers transiting through Doha cancel their tickets?
Travel Alerts
- Qatar Airways has moved its operations to the new passenger terminal building at Muscat International Airport from 20 March 2018
- Suspension of Flights to Kingdom of Saudi Arabia, UAE, Egypt and Kingdom of Bahrain
- Travel to the United States: Electronics ban lifted
- United States Travel – Executive Order update
- Zika Virus
Reservations and Tickets
Paid lounge access
- What do you mean by ‘forfeited lounge access’?
- Can I top up my lounge access receipt to purchase a more expensive service?
- Can the value of the lounge access receipt be split in order to be used for more than one service?
- Can the lounge access receipt be used for any other service?
- For how long is a lounge access receipt valid?
- Where should I go to get my lounge access receipt re-issued?
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- What are Fare Families?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is an e-ticket?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I request an advance seat assignment when making my booking?
Manage a booking
- What is Manage a Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a change online ?
- Why can't I see the option to change my booking ?
- Which forms of payment are accepted for changing my booking?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?
Baggage
Baggage
- ★ What is my checked baggage allowance on Qatar Airways?
- Can I travel with hoverboards, mini segways, or similar small electric vehicles?
- Is there a special baggage allowance for students?
- May I carry an electronic respiratory device onboard?
- Is it possible to carry an LCD or LED TV in my checked baggage?
- Can I travel with my own wheelchair?
Liquids
- Does the liquid policy affect items bought in duty free shops?
- What does not change because of the liquid policy?
- Can I take liquids onboard if I am travelling from Canadian and US airports?
- What products are affected by the liquid policy?
- What exceptions are there for carrying liquid on-board?
- Can I take more than one clear plastic bag with me to carry liquids?
Animals
- Can I travel with a pet?
- Can my pet travel in the cabin with me?
- Can my service dog travel in the cabin with me?
- Are there any health, breed, or age restrictions?
- How many pets can I travel with?
- How do I transport pets or livestock?
Mishandled baggage
Hand Baggage
- Is my laptop part of the hand baggage allowance?
- What can I do if I have left any personal item onboard an aircraft or at the airport ?
- Can I bring my laptop or personal game player onboard Qatar Airways?
- What is my carry-on baggage allowance?
- What are the guidelines for carrying liquids or gels in hand-baggage?
Travel Information
Qatar’s Visa Waiver Programme
- What does visa-free entry through Qatar’s visa waiver programme mean exactly?
- Who is eligible for visa-free entry into Qatar with the new visa waiver programme?
- If I am a national of one of the 80 countries eligible for visa-free entry into Qatar, what are the entry requirements?
- Are there any age restrictions for visa-free entry into Qatar among the 80 eligible countries (i.e., for children or for the elderly)?
- For the visa waiver that is valid for 180 days and entitles its holder to spend up to 90 days in Qatar, does this mean that the holder cannot stay for more than 90 consecutive days during the 180-day validity period?
- Can I extend my stay if I would like to remain in Qatar longer than the maximum allowable stay of my visa waiver?
+Qatar offer
- What is the “+Qatar” campaign?
- What are the passenger benefits?
- What is the validity of the campaign offer?
- How do passengers book the free hotels during the stopover?
- Do accommodation offers include airport transfers, meals or other benefits?
- Can passengers book more than two nights with +Qatar for a 96-hour transit visa?
Qatar Tourist Visa
- Why should I use the online application system?
- When can I apply for a visa?
- Do I need to apply for a visa at the same time as I book my tickets?
- Is it compulsory to use this service to apply for a Qatar visa when travelling to Qatar?
- Will I definitely get a visa if I apply online? If I get a visa, am I guaranteed entry in Qatar?
- Once I am issued a visa can I travel by another airline?
Qatar Transit Visa
- Can I avail of a stopover in Doha, Qatar to visit family / friends or to explore Qatar while I am travelling to some other destination?
- How long can I stay?
- Can I extend the duration of my stay for more than 96 hours?
- How can I apply for the transit visa?
- Can a Qatar Airways Contact Centre provide the same assistance like the ticket office ?
- When can I apply for the transit visa?
Visa, Passport and Travel Documentation
- ★ Do I need a visa for transiting in Doha?
- What if I don't know the address in the US to provide APIS?
- What Advanced Passenger Information should I provide?
- Why do I have to provide APIS?
- How can I provide Advance Passenger Information (APIS)?
- What is Advance Passenger Information (APIS)?
Travel Preparation
- I have purchased beverages from the duty free, can I transit in Hamad International Airport without this being confiscated?
- I have a short connection, is this enough time to make my connecting flight?
- How do I best plan for my trip?
- What kinds of meals are served on Qatar Airways flights?
- Do I need to reconfirm my flight?
- What if my Qatar Airways flight is cancelled?
Checking In
- What documents do I need to use the online check-in service?
- What time does online check-in open and close and can I check-in online?
- What is online check-in?
- Can I check in online?
- What if I fail to check in on time?
- When does the check-in counter close at the airport?
Travelling with children
- What do I need to know when travelling with an infant or child?
- What is a child fare?
- Am I required to purchase a seat for an infant?
- Do you provide bassinets for infants?
- Is there any age requirement for the adult accompanying an infant ?
- What is a Child Restraint Device (CRD)?
Transit Accommodation
- If I am travelling in Economy Class and have booked the STPC (stopover for the purpose of connection) transit accommodation service then what process do I need to follow after arriving in Doha?
- If I am travelling in First or Business Class and have booked the STPC (stopover for the purpose of connection) transit accommodation service then what process do I need to follow after arriving in Doha?
- I have an extended transit time in Doha but my itinerary is not eligible for the complimentary or paid STPC (stopover for the purpose of connection) transit accommodation service. Is there another stopover accommodation option?
- How much does the STPC (stopover for the purpose of connection) transit hotel accommodation service cost?
- What if I have a transit time of over 8 hours in Doha?
Special Assistance
Unaccompanied minors
- How will I know that my child has arrived at the destination?
- How will my child collect baggage(s) on arrival?
- How does Qatar Airways help my child through other airport formalities?
- How does Qatar Airways help my child at check-in?
- What do I need to tell the Qatar Airways office when I book a flight for my child who is travelling alone?
- What documents are needed when my child travels alone?
Special Services
- Disability assistance
- Hearing impaired passengers
- Visually impaired passengers
- Will mobility assistance be provided at the airport?
- What is the policy on personal wheelchairs?
- What are the on-board facilities for passengers with reduced mobility?
Qsuite
Qsuite
- Where can Qsuite be booked?
- Which Aircraft type is configured with Qsuite/is Qsuite available on?
- Which cabin is Qsuite?
- How many seats are available in each quad?
- What would be the special services offered in Qsuite?
- Do the “double bed” seats have a partition screen which can be raised to give privacy in case two strangers are seated there?
On-board services
Pre-Select Dining
- What is the Pre-Select Dining service?
- Who can benefit from the Pre-Select Dining service?
- Will I be charged for the Pre-Select Dining service?
- Which sectors feature the Pre-Select Dining service?
- Will the Pre-Select Dining service be available on codeshare flights?
- How can I book the Pre-Select Dining service?
Mobile
Portable Electronic Devices (PEDs)
- What is a Portable Electronic Device (PED)?
- What are handheld PEDs?
- Which PEDs are allowed to be used on Qatar Airways flights?
- Are there any restrictions on the use of PEDs within the aircraft?
- What has changed since allowing the use of PEDs on board?
- Is there a facility for me to charge my PED on board a Qatar Airways aircraft?
Mobile FAQs
- How do I unsubscribe from flight status SMS services?
- How do I subscribe to receive flight status notifications?
- What is Mobile GSM data service?
- Why were mobile phones banned in-flight until now?
- What is OnAir?
- What is the Qatar Airways mobile website and mobile app?
Legal Information
Italian Legal Information
United States Legal Information
General Legal Information
oneworld
oneworld
- How will I benefit from the Qatar Airways and oneworld alliance?
- What is oneworld?
- When will I be able to earn or redeem my oneworld member frequent flyer rewards and receive my other oneworld benefits on Qatar Airways flights?
- When will I be able to earn or redeem Privilege Club benefits on oneworld flights?
- When will Qatar Airways join oneworld?
Miscellaneous
Best Price Guarantee
- I've purchased a Qatar Airways ticket through a travel agent, but found a lower fare elsewhere?
- I bought my ticket on your website, but found a lower fare on another airline. Do I qualify?
- I bought my ticket at qatarairways.com and later the same day, found a lower-priced ticket with a consolidator or travel agent.
- I've already purchased a Qatar Airways ticket and saw a lower fare for the same flight a week later. Do I qualify?
- I have received a confirmation from Qatar Airways that my Best Price Guarantee claim is valid, how long will it take until I receive the refund?
- Where can I find the fare rules for my ticket?
Technical Assistance
Miscellaneous
- Can I keep my electronic cigarette (e-cigarette) in my checked-in baggage?
- Can I smoke or use my electronic cigarette (e-cigarette) on board?
- How do I access and search Qatar Airways' timetable?
- Does Qatar Airways offer special discounted tickets for cruise customers?
- Does Qatar Airways offer special fares for mariners or individuals working on a ship?
- What do you mean by a transatlantic flight?
Privilege Club : Qatar Airways' frequent flyer programme
Privilege Club OTP (One-Time Password)
- ★ 1. What is OTP (One-Time Password)?
- ★ 2. What is security verification?
- ★ 3. How does OTP authorisation benefit me as a Privilege Club member?
- ★ 4. Which services/transactions require authorisation using OTP?
- ★ 6. How do I register/update my mobile number and email address to receive the OTP?
- ★ 7. How do I complete email and mobile verification process?
Preferred Seats
- Who are eligible customers for preference seats?
- Are preferred seats the same seats on every flight?
- If I’m traveling with someone, can he or she choose a preferred seat?
- How do I make sure I can choose a preferred seat at time of booking?
- Will preferred seats be available on all Qatar Airways flights?
- How do I book a preferred seat?
Redeeming Qmiles
- Will I be able to settle the cash component (in case of Qmiles plus cash option) for my on-hold award booking at any QR Sales Office?
- Will I lose my cash component (in case of Qmiles plus Cash option) should my on-hold award booking cancel out?
- Will I lose my Qmiles should my on-hold award booking cancel out?
- Can I use the Qmiles plus Cash option for award upgrades?
- Can I change the number of Qmiles to be redeemed for an award ticket?
- Can I upgrade an award ticket using my Qmiles or Qcredits?
Claim Missing Miles
Earning Qmiles & Qpoints
- Will I earn Qmiles on the cash component of Qmiles plus Cash option?
- Can I earn Qmiles whenever my family member(s) fly?
- How many Qmiles will I earn on tickets upgraded to Business or First Class using Qmiles or Qcredits?
- How can I revalidate my Qmiles?
- How can I extend my Qmiles?
- How do I move from one membership tier to another?
General FAQs
- Does the Privilege Club membership tier still exist?
- What were the changes made to the Privilege Club Programme in 2013?
- Can I print my membership card online?
- How can I avail my membership benefits if I do not have my membership card?
- How can I request for my password?
- What can I do online at qmiles.com?
Fare Families
- Can I upgrade an award ticket?
- Can any ticket be upgraded on Qatar Airways?
- Will there be changes to award tickets on oneworld and partner airlines?
- If I purchase a ticket for my family members, what Qmiles will be earned?
- Do the tier bonuses for Platinum, Gold and Silver individual members remain the same?
- If I have a mixed class or mixed fare ticket, what Qmiles and Qpoints will I receive?
oneworld
Tier Upgrade and Renewal
Membership and Benefits
- What is the excess baggage allowance for Burgundy members?
- How can i avail of my membership benefits if my membership card is expired
- Do I need to present my membership card to avail of member benefits?
- What are the award fee waivers for Gold / Platinum members?
- How much tier bonus will I receive?
- How many Qcredits are required to avail of the various benefits?
Booking an Award Ticket
- Can I change a passenger’s name in an award ticket at any time?
- Can I upgrade a ticket issued under promotional fares?
- Which credit cards does Qatar Airways accept?
- Why do I have to provide my details to Secure Flight?
- What information will be collected by Secure Flight?
- What is Secure Flight and what does it do?
Easy Deals
- What is Easy Deals?
- How can I avail of Easy Deals?
- Can I avail of Easy Deals offline?
- Can I redeem for someone else with Easy Deals?
- How many times can I avail of Easy Deals?
- Can I avail Easy Deals if a sector of my trip is not part of the promotional sectors or within the offer period?
Excess baggage awards
- How can I redeem my Qmiles or Qcredits for excess baggage?
- What is top up allowance?
- Can I use a combination of Qcredits and Qmiles to redeem excess baggage?
- What is the validity for redeemed Excess Baggage Award?
- What are the changes allowed for Excess Baggage Award?
- Can I refund partially utilized Excess Baggage Award?
Qatar Duty Free Redemption
- What is the USD value of Qmiles if i want to redeem the Qmiles at Qatar Duty Free shops?
- Is there a limit in the number of Qmiles I can redeem
- Can I redeem my Qmiles even if I don’t have my membership card with me?
- If I’m not travelling, can I give my membership card to my spouse or friend for them to use?
- Can family members redeem Qmiles for duty free products?
- Can I redeem my Qmiles for any Qatar Duty Free product for someone else?
Qatar Airways Affiliate Program
Affiliate Marketing
- What is Affiliate Marketing?
- Who are the players in Affiliate Marketing?
- What is Qatar Airways Affiliate Marketing Program?
- Who is eligible to join the Affiliate Marketing Program?
- Is the Qatar Airways Affiliate Marketing Program open to all types of affiliates?
- Will I be directly working with Qatar Airways?
Qbiz Corporate Loyalty
About Qbiz
Qbiz Terms and Conditions
Enrolment
- Are Travel Agencies allowed to apply for Qbiz?
- Can a company apply for a Qbiz account in a country other than where they are registered?
- How can I follow-up the status of my application?
- What are the qualifications to become a Qbiz member?
- How do I know if my application is approved?
- I have an existing corporate account with Qatar Airways, can I also have a Qbiz membership?
Manage Qbiz Account
- Can a company nominate two (2) contacts?
- How to access Qbiz account information such as mileage balance and expiry?
- How to change the Company Primary Contact/Programme Administrator?
- What happens if I lose my Qbiz Track Code, Qbiz number or Qbiz Pin Code?
- How will I add the Qbiz details in my tickets if I am booking online on www.qatarairways.com?
- As a Qbiz member, how do I ensure that Qmiles are credited to my Qbiz account?
Earning Qmiles
- How will a travel agent/QR ticketing staff add Qbiz track code details in my booking?
- Can I earn Qmiles for Qbiz account if I travel with Qatar Airways partner airlines?
- Are all tickets issued on Qatar airways plate eligible to earn Qmiles?
- How will the individual traveler earn Qmiles?
- How long do I have to wait until Qmiles appear in the account?
- How can I claim missing Qmiles?
Redeeming Qmiles
- Is transfer/gift miles facility available for a Qbiz member?
- Can a Qbiz member redeem for excess baggage using Qmiles?
- Can I use our company’s Qbiz account to buy Qmiles?
- Can I use both our company’s Qbiz account and my Privilege Club account to upgrade a flight?
- What are the fees and penalties for redeeming Qmiles earned from Qbiz?
- Can I apply upgrade online?
Account Cancellation
- If a company is offered a Corporate Agreement and has accepted the deal, when should Qbiz account be cancelled?
- If the company wishes to cancel their Qbiz account, how can it be done?
- What are the reasons why Qbiz accounts are cancelled?
- If Qbiz account is upgraded to Corporate Agreement, what will happen to the Qmiles balance?
- Who can cancel a Qbiz Account?
Hotels, cars, and travel insurance
Hotel booking
- How do I book a hotel room on qatarairways.com?
- Can I book a hotel without booking a flight?
- Can I change my hotel booking after it is confirmed?
- Are there any hotel booking cancellation or change fees?
- My flight has been rescheduled. What happens to my hotel reservation?
- If I change the flight traveling dates, do I need to change my hotel booking ?
Car rental
- What do I need to take to collect the car?
- What are the driving licence requirements?
- How do I amend my car booking or add my flight number?
- What can I do if I have not received my car rental confirmation voucher?
- Are there any additional charges to be paid at the rental counter?
- How do I pay for additional equipment?
Travel Insurance
- My itinerary does not reflect my travel insurance policy even though my premium payment has been processed by AIG. What should I do?
- Can I purchase additional optional coverage?
- Can I claim if Qatar Airways has cancelled my flight?
- How long will it take to process my claim?
- How will I report my claim?
- Does the Travel Guard policy cover theft or loss of personal money?