Operational Updates
FAQs
- How do I go about rebooking or refunding my ticket?
- Other airlines have already suspended flights to Qatar; how will the passenger traffic move out of the respective countries?
- How will Qatari Nationals and residents be impacted?
- How will nationals of the blockading countries residing in Qatar be affected?
- How will passengers transiting through Doha be affected?
- Can passengers transiting through Doha cancel their tickets?
Travel Alerts
- Flights QR 450/451 to/from Erbil cancelled for 24 and 25 September and QR 436/437 to/from Sulaymaniyah cancelled for 25 September 2017
- Auckland-Doha flight QR 921 – Early departure on 23, 24 & 25 September
- Suspension of Flights to Kingdom of Saudi Arabia, UAE, Egypt and Kingdom of Bahrain
- Travel to the United States: Electronics ban lifted
- United States Travel - Executive Order
- Zika Virus
Reservations and Tickets
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- What are Fare Families?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is an e-ticket?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I request an advance seat assignment when making my booking?
Manage a booking
- What is Manage a Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a change online ?
- Why can't I see the option to change my booking ?
- Which forms of payment are accepted for changing my booking?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?
Baggage
Electronic devices on flights to the United States
- What are the devices not allowed as cabin baggage?
- Is there a compensation for loss / damage of my electronic devices?
- What are the compensation limits as per Montreal or Warsaw conventions?
- What special arrangements are specifically being made to assist passengers in securing their devices in the aircraft's baggage hold?
- Which airlines are affected by this ban?
- Is there a restriction on passengers from a specific nation?
Baggage
- ★ What is my checked baggage allowance on Qatar Airways?
- Can I travel with hoverboards, mini segways, or similar small electric vehicles?
- Is there a special baggage allowance for students?
- May I carry an electronic respiratory device onboard?
- Is it possible to carry an LCD or LED TV in my checked baggage?
- Can I travel with my own wheelchair?
Liquids
- Does the liquid policy affect items bought in duty free shops?
- What does not change because of the liquid policy?
- Can I take liquids onboard if I am travelling from Canadian and US airports?
- What products are affected by the liquid policy?
- What exceptions are there for carrying liquid on-board?
- Can I take more than one clear plastic bag with me to carry liquids?
Animals
- Can I travel with a pet?
- Can my pet travel in the cabin with me?
- Can my service dog travel in the cabin with me?
- Are there any health, breed, or age restrictions?
- How many pets can I travel with?
- How do I transport pets or livestock?
Mishandled baggage
Hand Baggage
- Is my laptop part of the hand baggage allowance?
- What can I do if I have left any personal item onboard an aircraft or at the airport ?
- Can I bring my laptop or personal game player onboard Qatar Airways?
- What is my carry-on baggage allowance?
- What are the guidelines for carrying liquids or gels in hand-baggage?
Travel Information
+Qatar offer
- What is the “+Qatar” campaign?
- What are the passenger benefits?
- What is the validity of the campaign offer?
- How do passengers book the free hotels during the stopover?
- Do accommodation offers include airport transfers, meals or other benefits?
- Can passengers book more than two nights with +Qatar for a 96-hour transit visa?
Qatar Tourist Visa
- Why should I use the online application system?
- When can I apply for a visa?
- Do I need to apply for a visa at the same time as I book my tickets?
- Is it compulsory to use this service to apply for a Qatar visa when travelling to Qatar?
- Will I definitely get a visa if I apply online? If I get a visa, am I guaranteed entry in Qatar?
- Once I am issued a visa can I travel by another airline?
Qatar Transit Visa
- Can I avail of a stopover in Doha, Qatar to visit family / friends or to explore Qatar while I am travelling to some other destination?
- How long can I stay?
- Can I extend the duration of my stay for more than 96 hours?
- How can I apply for the transit visa?
- Can a Qatar Airways Contact Centre provide the same assistance like the ticket office ?
- When can I apply for the transit visa?
Visa, Passport and Travel Documentation
- ★ Do I need a visa for transiting in Doha?
- What if I don't know the address in the US to provide APIS?
- What Advanced Passenger Information should I provide?
- Why do I have to provide APIS?
- How can I provide Advance Passenger Information (APIS)?
- What is Advance Passenger Information (APIS)?
Travel Preparation
- I have purchased beverages from the duty free, can I transit in Hamad International Airport without this being confiscated?
- I have a short connection, is this enough time to make my connecting flight?
- How do I best plan for my trip?
- What kinds of meals are served on Qatar Airways flights?
- Do I need to reconfirm my flight?
- What if my Qatar Airways flight is cancelled?
Checking In
- What documents do I need to use the online check-in service?
- What time does online check-in open and close and can I check-in online?
- What is online check-in?
- Can I check in online?
- What if I fail to check in on time?
- When does the check-in counter close at the airport?
Travelling with children
- What do I need to know when travelling with an infant or child?
- What is a child fare?
- Am I required to purchase a seat for an infant?
- Do you provide bassinets for infants?
- Is there any age requirement for the adult accompanying an infant ?
- What is a Child Restraint Device (CRD)?
Transit Accommodation
- If I am travelling in Economy Class and have booked the transit accommodation service then what process do I need to follow after arriving in Doha?
- If I am travelling in First or Business Class and have booked the transit accommodation service then what process do I need to follow after arriving in Doha?
- I have an extended transit time in Doha but my itinerary is not eligible for the complimentary or paid transit accommodation service. Is there another stopover accommodation option?
- How much does the transit hotel accommodation service cost?
- What if I have a transit time of over 8 hours in Doha?
Special Assistance
Unaccompanied minors
- How will I know that my child has arrived at the destination?
- How will my child collect baggage(s) on arrival?
- How does Qatar Airways help my child through other airport formalities?
- How does Qatar Airways help my child at check-in?
- What do I need to tell the Qatar Airways office when I book a flight for my child who is travelling alone?
- What documents are needed when my child travels alone?
Special Services
- Disability assistance
- Hearing impaired passengers
- Visually impaired passengers
- Will mobility assistance be provided at the airport?
- What is the policy on personal wheelchairs?
- What are the on-board facilities for passengers with reduced mobility?
Qsuite
Qsuite
- What is Qsuite?
- When will Qsuite be available?
- Which aircraft type offers Qsuite facility?
- Which cabin offers Qsuite facility?
- What is a Quad?
- How many quads are available in each aircraft type?
On-board services
Pre-Select Dining
- What is the Pre-Select Dining service?
- Who can benefit from the Pre-Select Dining service?
- Will I be charged for the Pre-Select Dining service?
- Which sectors will feature the Pre-Select Dining service?
- Will the Pre-Select Dining service be available on codeshare flights?
- How can I book the Pre-Select Dining service?
Mobile
Portable Electronic Devices (PEDs)
- What is a Portable Electronic Device (PED)?
- What are handheld PEDs?
- Which PEDs are allowed to be used on Qatar Airways flights?
- Are there any restrictions on the use of PEDs within the aircraft?
- What has changed since allowing the use of PEDs on board?
- Is there a facility for me to charge my PED on board a Qatar Airways aircraft?
Mobile FAQs
- What is Mobile GSM data service?
- Why were mobile phones banned in-flight until now?
- What is OnAir?
- What is the Qatar Airways mobile website and mobile app?
- Can I use my mobile phone to make voice calls onboard?
- Can I use my mobile phone to send SMS/MMS on board?
Legal Information
Italian Legal Information
United States Legal Information
General Legal Information
oneworld
oneworld
- How will I benefit from the Qatar Airways and oneworld alliance?
- What is oneworld?
- When will I be able to earn or redeem my oneworld member frequent flyer rewards and receive my other oneworld benefits on Qatar Airways flights?
- When will I be able to earn or redeem Privilege Club benefits on oneworld flights?
- When will Qatar Airways join oneworld?
Miscellaneous
Best Price Guarantee
- I've purchased a Qatar Airways ticket through a travel agent, but found a lower fare elsewhere?
- I bought my ticket on your website, but found a lower fare on another airline. Do I qualify?
- I bought my ticket at qatarairways.com and later the same day, found a lower-priced ticket with a consolidator or travel agent.
- I've already purchased a Qatar Airways ticket and saw a cheaper fare for the same flight a week later. Do I qualify?
- I have received a confirmation from Qatar Airways that my Best Price Guarantee claim is valid, how long will it take until I receive the refund?
- Where can I find the fare rules for my ticket?
Technical Assistance
Miscellaneous
- Can I keep my electronic cigarette (e-cigarette) in my checked-in baggage?
- Can I smoke or use my electronic cigarette (e-cigarette) on board?
- How do I access and search Qatar Airways' timetable?
- Does Qatar Airways offer special discounted tickets for cruise customers?
- Does Qatar Airways offer special fares for mariners or individuals working on a ship?
- What do you mean by a transatlantic flight?
Privilege Club : Qatar Airways' frequent flyer programme
Privilege Club OTP (One-Time Password)
- ★ 1. What is OTP (One-Time Password)?
- ★ 2. What is security verification?
- ★ 3. How does OTP authorisation benefit me as a Privilege Club member?
- ★ 4. Which services/transactions require authorisation using OTP?
- ★ 6. How do I register/update my mobile number and email address to receive the OTP?
- ★ 7. How do I complete email and mobile verification process?
Preferred Seats
- Who are eligible customers for preference seats?
- Are preferred seats the same seats on every flight?
- If I’m traveling with someone, can he or she choose a preferred seat?
- How do I make sure I can choose a preferred seat at time of booking?
- Will preferred seats be available on all Qatar Airways flights?
- How do I book a preferred seat?
Redeeming Qmiles
- Will I be able to settle the cash component (in case of Qmiles plus cash option) for my on-hold award booking at any QR Sales Office?
- Will I lose my cash component (in case of Qmiles plus Cash option) should my on-hold award booking cancel out?
- Will I lose my Qmiles should my on-hold award booking cancel out?
- Can I use the Qmiles plus Cash option for award upgrades?
- Can I change the number of Qmiles to be redeemed for an award ticket?
- Can I upgrade an award ticket using my Qmiles or Qcredits?
Claim Missing Miles
Earning Qmiles & Qpoints
- Will I earn Qmiles on the cash component of Qmiles plus Cash option?
- Can I earn Qmiles whenever my family member(s) fly?
- How many Qmiles will I earn on tickets upgraded to Business or First Class using Qmiles or Qcredits?
- How can I revalidate my Qmiles?
- How can I extend my Qmiles?
- How do I move from one membership tier to another?
General FAQs
- Does the Privilege Club membership tier still exist?
- What were the changes made to the Privilege Club Programme in 2013?
- Can I print my membership card online?
- How can I avail my membership benefits if I do not have my membership card?
- How can I request for my password?
- What can I do online at qmiles.com?
Fare Families
- Can I upgrade an award ticket?
- Can any ticket be upgraded on Qatar Airways?
- Will there be changes to award tickets on oneworld and partner airlines?
- If I purchase a ticket for my family members, what Qmiles will be earned?
- Do the tier bonuses for Platinum, Gold and Silver individual members remain the same?
- If I have a mixed class or mixed fare ticket, what Qmiles and Qpoints will I receive?
oneworld
Tier Upgrade and Renewal
Membership and Benefits
- What is the excess baggage allowance for Burgundy members?
- How can i avail of my membership benefits if my membership card is expired
- Do I need to present my membership card to avail of member benefits?
- What are the award fee waivers for Gold / Platinum members?
- How much tier bonus will I receive?
- How many Qcredits are required to avail of the various benefits?
Booking an Award Ticket
- Can I change a passenger’s name in an award ticket at any time?
- Can I upgrade a ticket issued under promotional fares?
- Which credit cards does Qatar Airways accept?
- Why do I have to provide my details to Secure Flight?
- What information will be collected by Secure Flight?
- What is Secure Flight and what does it do?
Easy Deals
- What is Easy Deals?
- How can I avail of Easy Deals?
- Can I avail of Easy Deals offline?
- Can I redeem for someone else with Easy Deals?
- How many times can I avail of Easy Deals?
- Can I avail Easy Deals if a sector of my trip is not part of the promotional sectors or within the offer period?
Excess baggage awards
- How can I redeem my Qmiles or Qcredits for excess baggage?
- What is top up allowance?
- Can I use a combination of Qcredits and Qmiles to redeem excess baggage?
- What is the validity for redeemed Excess Baggage Award?
- What are the changes allowed for Excess Baggage Award?
- Can I refund partially utilized Excess Baggage Award?
Qatar Duty Free Redemption
- What is the USD value of Qmiles if i want to redeem the Qmiles at Qatar Duty Free shops?
- Is there a limit in the number of Qmiles I can redeem
- Can I redeem my Qmiles even if I don’t have my membership card with me?
- If I’m not travelling, can I give my membership card to my spouse or friend for them to use?
- Can family members redeem Qmiles for duty free products?
- Can I redeem my Qmiles for any Qatar Duty Free product for someone else?
Qatar Airways Affiliate Program
Affiliate Marketing
- What is Affiliate Marketing?
- Who are the players in Affiliate Marketing?
- What is Qatar Airways Affiliate Marketing Program?
- Who is eligible to join the Affiliate Marketing Program?
- Is the Qatar Airways Affiliate Marketing Program open to all types of affiliates?
- Will I be directly working with Qatar Airways?
Qbiz Corporate Loyalty
About Qbiz
Qbiz Terms and Conditions
Enrolment
- Are Travel Agencies allowed to apply for Qbiz?
- Can a company apply for a Qbiz account in a country other than where they are registered?
- How can I follow-up the status of my application?
- What are the qualifications to become a Qbiz member?
- How do I know if my application is approved?
- I have an existing corporate account with Qatar Airways, can I also have a Qbiz membership?
Manage Qbiz Account
- Can a company nominate two (2) contacts?
- How to access Qbiz account information such as mileage balance and expiry?
- How to change the Company Primary Contact/Programme Administrator?
- What happens if I lose my Qbiz Track Code, Qbiz number or Qbiz Pin Code?
- How will I add the Qbiz details in my tickets if I am booking online on www.qatarairways.com?
- As a Qbiz member, how do I ensure that Qmiles are credited to my Qbiz account?
Earning Qmiles
- How will a travel agent/QR ticketing staff add Qbiz track code details in my booking?
- Can I earn Qmiles for Qbiz account if I travel with Qatar Airways partner airlines?
- Are all tickets issued on Qatar airways plate eligible to earn Qmiles?
- How will the individual traveler earn Qmiles?
- How long do I have to wait until Qmiles appear in the account?
- How can I claim missing Qmiles?
Redeeming Qmiles
- Can a Qbiz member redeem for excess baggage using Qmiles?
- Can I use our company’s Qbiz account to buy Qmiles?
- Can I use both our company’s Qbiz account and my Privilege Club account to upgrade a flight?
- What are the fees and penalties for redeeming Qmiles earned from Qbiz?
- Can I apply upgrade online?
- Can we redeem Qmiles for Qatar Airways partner airlines’ operated flights?
Account Cancellation
- If a company is offered a Corporate Agreement and has accepted the deal, when should Qbiz account be cancelled?
- If the company wishes to cancel their Qbiz account, how can it be done?
- What are the reasons why Qbiz accounts are cancelled?
- If Qbiz account is upgraded to Corporate Agreement, what will happen to the Qmiles balance?
- Who can cancel a Qbiz Account?
Hotels, cars, and travel insurance
Hotel booking
- How do I book a hotel room on qatarairways.com?
- Can I book a hotel without booking a flight?
- Can I change my hotel booking after it is confirmed?
- Are there any hotel booking cancellation or change fees?
- My flight has been rescheduled. What happens to my hotel reservation?
- If I change the flight traveling dates, do I need to change my hotel booking ?
Car rental
- What do I need to take to collect the car?
- What are the driving licence requirements?
- How do I amend my car booking or add my flight number?
- What can I do if I have not received my car rental confirmation voucher?
- Are there any additional charges to be paid at the rental counter?
- How do I pay for additional equipment?
Travel Insurance
- My itinerary does not reflect my travel insurance policy even though my premium payment has been processed by AIG. What should I do?
- Can I purchase additional optional coverage?
- Can I claim if Qatar Airways has cancelled my flight?
- How long will it take to process my claim?
- How will I report my claim?
- Does the Travel Guard policy cover theft or loss of personal money?
Languages
Türkçe
- Bir rehber köpek ile seyahat edebilir miyim?
- Qatar Airways engelliler için hangi hizmetleri sunmaktadır?
- Bebekle yolculuk yapıyorum. Beşikli koltuk alabilir miyim?
- Promosyon Kodunu nasıl kullanabilirim?
- Promosyon Kodu nedir?
- Aile fertlerim adına Qmil kazanabilir miyim?
Pусский
- Могу ли я путешествовать с собакой-поводырем?
- Какие услуги для пассажиров с ограниченными возможностями, предлагает Qatar Airways?
- Я пассажир с младенцем. Предоставят ли мне место, где можно разместить люльку?
- Как я могу воспользоваться промокодом?
- Что такое Промокод?
- Могу ли я зарабатывать Qmiles от имени членов своей семьи?
한국어
- 도우미견과 여행할 수 있나요?
- 카타르항공은 장애인을 위해 어떤 서비스를 제공하나요?
- 유아를 동반하고 있습니다 유아용 좌석을 배정 받게 되나요?
- 이벤트 코드를 어떻게 사용하나요?
- 이벤트 코드는 무엇입니까?
- 가족을 대신하여 Q마일을 적립할 수 있나요?
日本語
- 予約が確定しているかどうかを確認する方法はありますか。また、旅行会社でカタール航空のチケットを購入したのですが、オンラインで予約内容を確認できますか？
- カタール航空運送約款はどこで確認できますか？
- ハマド国際空港（ドーハ）の地図はありますか？
- ドーハで無料の市内観光があると聞いたのですが。
- ドーハの空港でSTPCサービスがあると聞いたのですが。
- 空港でのチェックイン時間と終了時間を教えて下さい。
Italiano
- Se ho perso il primo volo della mia prenotazione, come posso comunicare a Qatar Airways di voler usufruire del volo di ritorno o delle tratte successive?
- È possibile viaggiare con un cane guida?
- Che tipo di servizio offre Qatar Airways alle persone diversamente abili?
- Viaggio con un neonato. Mi sarà assegnato un posto particolare a bordo?
- Come posso riscattare un Codice promozionale?
- Che cosa è un Codice promozionale?
Ελληνικά
- Μπορώ να ταξιδέψω με σκύλο υπηρεσίας;
- Ποιες υπηρεσίες για άτομα με αναπηρίες παρέχει η Qatar Airways;
- Συνοδεύω ένα βρέφος. Θα μου δοθεί θέση για βρεφική κούνια;
- Πώς μπορώ να εξαργυρώσω έναν κωδικό Promo;
- Τι είναι ο Κωδικός Promo;
- Μπορώ να κερδίσω Qmiles μέσω των μελών της οικογένειάς μου;
Español
- ¿Puedo viajar con un perro lazarillo?
- ¿Qué servicios presta Qatar Airways para personas con algún tipo de discapacidad?
- Viajo con un bebé. ¿Me asignarán un asiento con cuna?
- ¿Cómo puedo canjear un código promocional?
- ¿Qué es un código promocional?
- ¿Puedo obtener yo las Qmiles de mis familiares?
中文
See all 20 articlesDeutsch
- Kann ich mit einem Begleithund reisen?
- Welche besonderen Dienstleistungen bietet Qatar Airways für Menschen mit Behinderung?
- Ich begleite ein Kleinkind. Erhalte ich einen Sitz mit Babykörbchen?
- Wie kann ich einen Promo Code einlösen?
- Was ist ein Promo Code?
- Kann ich für meine Familienmitglieder Qmiles sammeln?
Français
- Puis-je voyager avec un chien guide ?
- Quel service pour handicapé est offert par Qatar Airways ?
- J'accompagne un nourrisson. Est-ce que j'obtiendrais un siège avec un berceau ?
- Comment puis-je utiliser un code Promo ?
- Qu'est-ce qu'un Code Promo ?
- Est-ce que je peux gagner des Qmiles au nom de membres de ma famille ?
Português
- Posso viajar com cão de assistência?
- Que serviços para deficientes a Qatar Airways oferece?
- Estou viajando com um bebê de colo. Vão me disponibilizar um berço perto do meu assento?
- Como posso resgatar o código promocional?
- O que é um código promocional?
- Posso ganhar Qmiles em nome dos meus familiares?