Operational Updates
Quarantine hotels
Travel Alerts
Carbon Offsetting
CLIMATE CHANGE AND OFFSETTING
- What is carbon offsetting?
- How can flying impact the environment?
- What is carbon offsetting for aviation?
- What are carbon credits?
- What type of carbon credits are allowed under the IATA carbon offset program?
- What is the role of carbon offsetting?
CARBON CALCULATIONS
- How do you calculate emissions from flights?
- Which data is used to calculate CO2 emissions?
- How has the IATA carbon calculator been independently endorsed?
- How is the carbon calculator data updated?
- How is the contribution of cargo weight taken into account?
- Why are emissions calculations greater if I travel in First or Business Class?
FINANCIAL INFORMATION
- Do airlines charge an administration fee or mark-up on passengers’ offset contribution?
- Why do different offset providers give different prices to offset the same emissions?
- Why does the price for offsetting the same journey change over time?
- Will I be refunded if I purchase an offset but subsequently do not travel?
OFFSET PROGRAM APPROVAL
Travel with confidence
Travel Voucher
- What is a travel voucher?
- Can I use the travel voucher online to pay for my ticket?
- How can I redeem the travel voucher online?
- Can I redeem the voucher online to pay for additional services such as lounge access?
- I have multiple vouchers issued under the same name. Can I use them in one booking?
- How many vouchers can I redeem online?
Reservations and Tickets
Fare Families
- What are fare families?
- Why is Qatar Airways launching new fare families?
- Which fare families apply if ticketed on or before 8 November?
- Which fare families apply if re-issued on or after 9 November?
- Which fare families apply if ticketed with mixed cabins?
- Will there be different Contact Centre treatment based on the purchased fare family?
Preferred Seats Selection
- I am trying to check in online but am unable to see the option to pay for my Preferred Seat. Why?
- On ‘Manage Booking’, will the Preferred Seat I have purchased be shown?
- Are Preferred Seat selection charges refundable?
- I have purchased my seat in advance; however, I am cancelling my trip. Will I get a refund value for the paid seats?
- Who is eligible to select a Preferred Seat with extra legroom in Economy Cabin free of charge?
- There are multiple sectors in my journey, will I be able to purchase seats for all sectors?
Payment verification
- I was unable to proceed with credit card verification but I paid through another form of payment and now my booking is canceled. What should I do?
- What is the time frame to respond to the credit card verification email and what will happen if I didn't respond in time?
- I have emailed/uploaded my documents for the purpose of credit card verification however the payment is not yet verified, what can I do?
- Why have I received an email asking me to verify the payment I made with the credit card?
- What do I need to do when I receive the credit card verification email?
- What information do I need to provide for credit card verification?
Paid lounge access
- Can I upgrade/downgrade the lounge access pass?
- How can I find the lounge at Hamad International Airport?
- I booked the lounge access but I didn't receive the service
- Can I refund the value of the lounge access?
- My flight is not operated by Qatar Airways, What are the available options for me to access the lounge?
- Where can I find out more about the lounge facilities and features ?
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage of the credit card service fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- I am travelling with an infant, can I book a seat with the bassinet facility online?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is my e-ticket number?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check-in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I travel with an e-ticket when my journey involves an airline other than Qatar Airways?
Manage a booking
- What can I do under Manage Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a changes online ?
- Which forms of payment are accepted for changing my booking?
- Can I change my booking after it is confirmed?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?
Baggage
Baggage
- ★ What is my checked or free baggage allowance on Qatar Airways?
- Can I travel with a drone in my checked luggage?
- I am travelling on Premium cabin (First/Business), can I carry my total hand baggage in one piece of 15KG?
- Is there any special rate for bulk excess baggage?
- Are all the excess baggage rates available for purchase at the airport?
- How can I travel with my luggage if its dimensions exceed 300 cm (118 in)?
Liquids
- Can I carry baby food in my handbag?
- Can I bring my food on board?
- Does the liquid policy affect items bought in duty free shops?
- What does the liquid policy allow?
- Can I take liquids on board if I am travelling from Canadian and US airports?
- What products are affected by the liquid policy?
Animals
- Can I travel with a pet?
- Can my pet travel in the cabin with me?
- Can my service dog travel in the cabin with me?
- Are there any health, breed, or age restrictions?
- How many pets can I travel with?
- How do I transport pets or livestock?
Mishandled baggage
- I have filed a complaint for mishandled baggage at the airport. Where do I find my mishandled baggage file reference?
- What documents may be needed after filing for missing baggage?
- What do I do in case I find my checked baggage damaged upon arrival?
- What do I do if my bag does not arrive at my destination?
Hand Baggage
- Is my laptop part of the hand baggage allowance?
- What can I do if I have left any personal item on board an aircraft or at the airport ?
- Can I bring my laptop or personal game player on board Qatar Airways?
- What is my carry-on baggage allowance?
- What are the guidelines for carrying liquids or gels in hand-baggage?
Travel Information
Visa, Passport and Travel Documentation
- ★ Do I need a visa for transiting in Doha?
- What if I don't know the address in the US to provide APIS?
- What Advanced Passenger Information should I provide?
- Why do I have to provide APIS?
- How can I provide Advance Passenger Information (APIS)?
- What is Advance Passenger Information (APIS)?
Travel Preparation
- I have purchased beverages from the duty free, can I transit in Hamad International Airport without this being confiscated?
- I have a short connection, is this enough time to make my connecting flight?
- How do I best plan for my trip?
- What kinds of food is served on Qatar Airways flights?
- What if my Qatar Airways flight is cancelled?
- What are the hours of Hamad International Airport's Duty Free shops?
Checking In
- What documents do I need to use the online check-in service?
- What time does online check-in open and close and can I check-in online?
- What is online check-in?
- Can I check in online?
- What if I fail to check in on time?
- When does the check-in counter close at the airport?
Travelling with children
- What is the maximum number of Infants that can be booked in one booking?
- Will infants get a bassinet? What if bassinet seats are not available, can I still travel with an infant?
- Do I need to take special care of infants during take-off, landing and in the air?
- What do I need to know when travelling with an infant or child?
- What is a child fare?
- Am I required to purchase a seat for an infant?
Transit Accommodation
- Is there any child rate for paid transit accommodation service?
- My child will travel unaccompanied, can I book the service for him during the transit?
- I meet all the requirements for transit accommodation but have 02 separate bookings for the inbound and outbound flight, Can I use the service?
- I will travel with temporary passport/travel documents, can I book transit accommodation?
- Can I select the hotel of my transit accommodation?
- I have a transit accommodation booking for a hotel in Doha, will that guarantee my entry to Qatar?
Beyond Business by Qatar Airways
Managing Beyond Business Award Tickets
- Can a Beyond Business member earn Qrewards from an award redemption ticket?
- If there is a change in travel plan, where can a member submit the request?
- Can I use qatarairways.com “Manage Booking” for a Beyond Business award ticket?
- What are the fare rules of the Beyond Business award redemption ticket?
- Is Multi-city redemption permitted?
Account Cancellation
Redeeming Qrewards
- What can I do if I didn’t receive the electronic award ticket in my email after a successful redemption?
- How long are Qrewards valid for?
- Are Qrewards transferable?
- Can a member redeem the Qrewards for a child or infant passenger?
- Is it possible to use Qrewards to redeem for Qatar Airways partner airlines’/One World carriers’ operated flights?
- Can a Beyond Business award ticket redemption be paid in full using Qrewards?
Earning Qrewards
- Can I collect points in my Frequent Flyer Program as well as Qrewards?
- Are all tickets issued on Qatar Airways document (starting with 157) eligible to earn Qrewards?
- How long before retro-claimed Qrewards are credited?
- Can I submit the tickets to QR City Ticket Office or Contact Centre to claim the missing Qrewards?
- Is there a way to claim missing Qrewards?
- When are Qrewards credited to my Beyond Business by Qatar Airways account?
Account Management
- How can a member access Beyond Business by Qatar Airways account information such as Qrewards balance and expiry?
- Is a One Time Password (OTP) required during initial log-in?
- What are the requirements to log-in to Beyond Business by Qatar Airways account?
- What is the registered employee list?
- Can a member appoint a Travel Agent representative as Company Principal or Program Administrator of Beyond Business by Qatar Airways program?
- Who can manage a Beyond Business by Qatar Airways account?
Enrolment
- Are Travel Management Companies and Travel Agencies allowed to apply for Beyond Business by Qatar Airways?
- Can a company apply for Beyond Business by Qatar Airways account in a country other than where it is registered?
- What is a Membership Number?
- When does the membership to Beyond Business by Qatar Airways start?
- How long will it take before an application is approved?
- Can a company with an existing corporate account enroll to Beyond Business by Qatar Airways?
Special Assistance
Unaccompanied minors
- At what age can my child travel alone?
- How will I know that my child has arrived at the destination?
- How will my child collect baggage(s) on arrival?
- How does Qatar Airways help my child through other airport formalities?
- How does Qatar Airways help my child at check-in?
- What do I need to tell the Qatar Airways office when I book a flight for my child who is travelling alone?
Special Services
- When is an assistant or carer required to travel with you? And what are their requirements?
- Complaint Resolution Services
- Disability assistance
- Who can occupy Preferred Seats located near Emergency Exit Doors?
- Hearing impaired passengers
- Visually impaired passengers
Qsuite
Qsuite
- Where can Qsuite be booked?
- Which Aircraft type is configured with Qsuite/is Qsuite available on?
- Which cabin is Qsuite?
- How many seats are available in each quad?
- What would be the special services offered in Qsuite?
- Do the “double bed” seats have a partition screen which can be raised to give privacy in case two strangers are seated there?
On-board services
Super Wi-Fi
- Are there any other applicable terms and conditions?
- Do I earn Qmiles from Super Wi-Fi?
- What happens if the aircraft was changed?
- Is Super Wi-Fi applicable for the whole itinerary of my booking?
- How many devices can I access using a Super Wi-Fi access code?
- Is Super Wi-Fi refundable?
Pre-Select Dining
- What is the Pre-Select Dining service?
- Who can benefit from the Pre-Select Dining service?
- Will I be charged for the Pre-Select Dining service?
- Which sectors feature the Pre-Select Dining service?
- Will the Pre-Select Dining service be available on codeshare flights?
- How can I book the Pre-Select Dining service?
Mobile
Onboard Wi-Fi
- What Wi-Fi is available on Qatar Airways flights?
- How do I know if the aircraft has Wi-Fi available?
- What do I need to access the service?
- Can I access the Wi-Fi service through multiple devices?
- Can I access Internet any time during my flight?
- What can cause a Wi-Fi service interruption?
Portable Electronic Devices (PEDs)
- What is a Portable Electronic Device (PED)?
- What are handheld PEDs?
- Which PEDs are allowed to be used on Qatar Airways flights?
- Are there any restrictions on the use of PEDs within the aircraft?
- What has changed since allowing the use of PEDs on board?
- Is there a facility for me to charge my PED on board a Qatar Airways aircraft?
Mobile FAQs
- How do I unsubscribe from flight status SMS services?
- How do I use this service?
- What is Mobile GSM data service?
- Which Qatar Airways aircraft are equipped with this service?
- Can I use my mobile phone to make voice calls onboard?
- How will I be charged?
Legal Information
Italian Legal Information
United States Legal Information
General Legal Information
oneworld
oneworld
Miscellaneous
Fly & Win offer
- How will the three winners be notified?
- How many times can I enter the raffle?
- Which Qatar Airways fares and destinations apply to this raffle?
- When will the winner be announced?
- What do I get to win?
- How do I enter the raffle?
Upgrade offer
- Can I reserve the upgrade now and pay later at a Qatar Airways office or at the airport?
- Can I upgrade at the airport or during online check in?
- Is the upgrade offer transferable to other passengers?
- If the booking includes multiple passengers, will the upgrade offer be applied to only one passenger or some passengers?
- If my companion and I are on the same flight with separate bookings and only I received and accepted the upgrade offer, can I request the offer be communicated to my companion via email, so that we can both fly in the class of travel that I upgraded?
- Is the upgrade offer applicable to only one flight or all the flights in my booking?
Best Price Guarantee
- I've purchased a Qatar Airways ticket through a travel agent, but found a lower fare elsewhere?
- I bought my ticket on your website, but found a lower fare on another airline. Do I qualify?
- I bought my ticket at qatarairways.com and later the same day, found a lower-priced ticket with a consolidator or travel agent.
- I've already purchased a Qatar Airways ticket and saw a lower fare for the same flight a week later. Do I qualify?
- I have received a confirmation from Qatar Airways that my Best Price Guarantee claim is valid, how long will it take until I receive the refund?
- Where can I find the fare rules for my ticket?
Technical Assistance
Miscellaneous
- How do I access and search Qatar Airways' timetable?
- What do you mean by a transatlantic flight?
- How can I give feedback to Qatar Airways?
- Which countries are in the European Union (EU)?
- Where can I find information on Qatar Airways Holidays packages, prices & special offers?
- Where can I find out more about working for Qatar Airways?
Privilege Club : Qatar Airways' frequent flyer programme
2022 Tier Extension
- Will my Qcredits, Qpoints and Qmiles be extended as part of the tier extension?
- Will my lounge passes be extended as part of the tier extension?
- Where can I check to see if the tier extension has been applied to my membership?
- When will the change in my tier renewal date be effective?
- How would I benefit from tier extension for 2022?
Student Club
- Are the Student Club benefits applicable on codeshare and interline flights?
- Will Student Club members receive complimentary Super Wi-Fi when they travel on Qatar Airways with a ticket purchased through a travel agent?
- What benefits can be availed when Student Club members travel on a ticket purchased through a travel agent?
- Can students who purchase tickets through travel agents enrol into Student Club?
- What happens if a Student Club member does not show valid proof at check-in?
- Is a Student Club member required to show any proof at check-in?
Privilege Club OTP (One-Time Password)
- ★ 1. What is OTP (One-Time Password)?
- ★ 2. What is security verification?
- ★ 3. How does OTP authorisation benefit me as a Privilege Club member?
- ★ 4. Which services/transactions require authorisation using OTP?
- ★ 6. How do I register/update my mobile number and email address to receive the OTP?
- ★ 7. How do I complete email and mobile verification process?
Seat Selection
- Where can I see my purchased seat?
- Do I have to pay for my Preferred Seat on codeshare flights?
- Do I have to purchase my seat on Qatar Airways flights?
- What is the difference between extra legroom seats, Preferred and Standard seats in Economy Cabin?
- Am I eligible for the emergency exit row seating?
- I am travelling with an infant, will I get a bassinet cot seat?
Redeeming Qmiles
- Will I be able to settle the cash component (in case of Qmiles plus cash option) for my on-hold award booking at any QR Sales Office?
- Will I lose my cash component (in case of Qmiles plus Cash option) should my on-hold award booking cancel out?
- Will I lose my Qmiles should my on-hold award booking cancel out?
- Can I use the Qmiles plus Cash option for award upgrades?
- Can I change the number of Qmiles to be redeemed for an award ticket?
- Can I upgrade an award ticket using my Qmiles or Qcredits?
Claim Missing Miles
Earning Qmiles & Qpoints
- Will I earn Qmiles on the cash component of Qmiles plus Cash option?
- Can I earn Qmiles whenever my family member(s) fly?
- How many Qmiles will I earn on tickets upgraded to Business or First Class using Qmiles or Qcredits?
- How can I revalidate my Qmiles?
- How can I extend my Qmiles?
- How do I move from one membership tier to another?
General FAQs
- Does the Privilege Club membership tier still exist?
- What were the changes made to the Privilege Club Programme in 2013?
- Can I print my membership card online?
- How can I avail my membership benefits if I do not have my membership card?
- How can I request for my password?
- What can I do online at qmiles.com?
Fare Families
- Can I upgrade an award ticket?
- Can any ticket be upgraded on Qatar Airways?
- Will there be changes to award tickets on oneworld and partner airlines?
- If I purchase a ticket for my family members, what Qmiles will be earned?
- Do the tier bonuses for Platinum, Gold and Silver individual members remain the same?
- If I have a mixed class or mixed fare ticket, what Qmiles and Qpoints will I receive?
oneworld
Tier Upgrade and Renewal
Membership and Benefits
- What is the excess baggage allowance for Burgundy members?
- How can i avail of my membership benefits if my membership card is expired
- Do I need to present my membership card to avail of member benefits?
- What are the award fee waivers for Gold / Platinum members?
- How much tier bonus will I receive?
- How many Qcredits are required to avail of the various benefits?
Booking an Award Ticket
- Can I change a passenger’s name in an award ticket at any time?
- Can I upgrade a ticket issued under promotional fares?
- Which credit cards does Qatar Airways accept?
- Why do I have to provide my details to Secure Flight?
- What information will be collected by Secure Flight?
- What is Secure Flight and what does it do?
Excess baggage awards
- How can I redeem my Qmiles or Qcredits for excess baggage?
- What is top up allowance?
- Can I use a combination of Qcredits and Qmiles to redeem excess baggage?
- What is the validity for redeemed Excess Baggage Award?
- What are the changes allowed for Excess Baggage Award?
- Can I refund partially utilized Excess Baggage Award?
Qatar Duty Free Redemption
- What is the USD value of Qmiles if i want to redeem the Qmiles at Qatar Duty Free shops?
- Is there a limit in the number of Qmiles I can redeem
- Can I redeem my Qmiles even if I don’t have my membership card with me?
- If I’m not travelling, can I give my membership card to my spouse or friend for them to use?
- Can family members redeem Qmiles for duty free products?
- Can I redeem my Qmiles for any Qatar Duty Free product for someone else?
Qatar Airways Affiliate Program
Affiliate Marketing
- What is Affiliate Marketing?
- Who are the players in Affiliate Marketing?
- What is Qatar Airways Affiliate Marketing Program?
- Who is eligible to join the Affiliate Marketing Program?
- Is the Qatar Airways Affiliate Marketing Program open to all types of affiliates?
- Will I be directly working with Qatar Airways?
Hotels, cars, and travel insurance
QIC Travelcare Plus
- What does Travelcare Plus policy cover?
- Is the cover limit provided by Travelcare Plus policy adequate?
- Does Travelcare Plus provide International cover?
- Does Travelcare Plus cover the medical emergencies as a result of COVID-19 infection?
- What is the maximum period of cover for Travelcare Plus?
- Is Travelcare Plus a multiple cover?
Hotel booking
- How do I book a hotel room on qatarairways.com?
- Can I book a hotel without booking a flight?
- Can I change my hotel booking after it is confirmed?
- Are there any hotel booking cancellation or change fees?
- My flight has been rescheduled. What happens to my hotel reservation?
- If I change the flight traveling dates, do I need to change my hotel booking ?
Car rental
- What do I need to take to collect the car?
- What are the driving licence requirements?
- How do I amend my car booking or add my flight number?
- What can I do if I have not received my car rental confirmation voucher?
- Are there any additional charges to be paid at the rental counter?
- How do I pay for additional equipment?
AIG Travel Guard Insurance
- Does the Travel Guard policy cover loss or delay of baggage?
- My itinerary does not reflect my travel insurance policy even though my premium payment has been processed. What should I do?
- Can I purchase additional optional coverage?
- Can I claim if Qatar Airways has cancelled my flight?
- How long will it take to process my claim?
- How will I report my claim?