Operational Updates
Travel Alerts
Carbon Offsetting
CLIMATE CHANGE AND OFFSETTING
- What is carbon offsetting?
- How can flying impact the environment?
- What is carbon offsetting for aviation?
- What are carbon credits?
- What type of carbon credits are allowed under the IATA carbon offset program?
- What is the role of carbon offsetting?
CARBON CALCULATIONS
- How do you calculate emissions from flights?
- Which data is used to calculate CO2 emissions?
- How has the IATA carbon calculator been independently endorsed?
- How is the carbon calculator data updated?
- How is the contribution of cargo weight taken into account?
- Why are emissions calculations greater if I travel in First or Business Class?
FINANCIAL INFORMATION
- Do airlines charge an administration fee or mark-up on passengers’ offset contribution?
- Why do different offset providers give different prices to offset the same emissions?
- Why does the price for offsetting the same journey change over time?
- Will I be refunded if I purchase an offset but subsequently do not travel?
OFFSET PROGRAM APPROVAL
Travel with confidence
Travel Voucher
- What is a travel voucher?
- Can I use the travel voucher online to pay for my ticket?
- How can I redeem the travel voucher online?
- Can I redeem the voucher online to pay for additional services such as lounge access?
- I have multiple vouchers issued under the same name. Can I use them in one booking?
- How many vouchers can I redeem online?
Reservations and Tickets
Fare Families
- What are fare families?
- Why is Qatar Airways launching new fare families?
- Which fare families apply if ticketed on or before 8 November?
- Which fare families apply if re-issued on or after 9 November?
- Which fare families apply if ticketed with mixed cabins?
- Will there be different Contact Centre treatment based on the purchased fare family?
Preferred Seats Selection
- I am trying to check in online but am unable to see the option to pay for my Preferred Seat. Why?
- On ‘Manage Booking’, will the Preferred Seat I have purchased be shown?
- Are Preferred Seat selection charges refundable?
- I have purchased my seat in advance; however, I am cancelling my trip. Will I get a refund value for the paid seats?
- Who is eligible to select a Preferred Seat with extra legroom in Economy Cabin free of charge?
- There are multiple sectors in my journey, will I be able to purchase seats for all sectors?
Payment verification
- I was unable to proceed with credit card verification but I paid through another form of payment and now my booking is canceled. What should I do?
- What is the time frame to respond to the credit card verification email and what will happen if I didn't respond in time?
- I have emailed/uploaded my documents for the purpose of credit card verification however the payment is not yet verified, what can I do?
- Why have I received an email asking me to verify the payment I made with the credit card?
- What do I need to do when I receive the credit card verification email?
- What information do I need to provide for credit card verification?
Paid lounge access
- Can I upgrade/downgrade the lounge access pass?
- How can I find the lounge at Hamad International Airport?
- I booked the lounge access but I didn't receive the service
- Can I refund the value of the lounge access?
- My flight is not operated by Qatar Airways, What are the available options for me to access the lounge?
- Where can I find out more about the lounge facilities and features ?
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage of the credit card service fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- I am travelling with an infant, can I book a seat with the bassinet facility online?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is my e-ticket number?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check-in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I travel with an e-ticket when my journey involves an airline other than Qatar Airways?
Manage a booking
- What can I do under Manage Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a changes online ?
- Which forms of payment are accepted for changing my booking?
- Can I change my booking after it is confirmed?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?
Baggage
Baggage
- ★ What is my checked or free baggage allowance on Qatar Airways?
- Can I travel with a drone in my checked luggage?
- I am travelling on Premium cabin (First/Business), can I carry my total hand baggage in one piece of 15KG?
- Is there any special rate for bulk excess baggage?
- Are all the excess baggage rates available for purchase at the airport?
- How can I travel with my luggage if its dimensions exceed 300 cm (118 in)?
Liquids
- Can I carry baby food in my handbag?
- Can I bring my food on board?
- Does the liquid policy affect items bought in duty free shops?
- What does the liquid policy allow?
- Can I take liquids on board if I am travelling from Canadian and US airports?
- What products are affected by the liquid policy?
Animals
- Can I travel with a pet?
- Can my pet travel in the cabin with me?
- Can my service dog travel in the cabin with me?
- Are there any health, breed, or age restrictions?
- How many pets can I travel with?
- How do I transport pets or livestock?
Mishandled baggage
- I have filed a complaint for mishandled baggage at the airport. Where do I find my mishandled baggage file reference?
- What documents may be needed after filing for missing baggage?
- What do I do in case I find my checked baggage damaged upon arrival?
- What do I do if my bag does not arrive at my destination?
Hand Baggage
- Is my laptop part of the hand baggage allowance?
- What can I do if I have left any personal item on board an aircraft or at the airport ?
- Can I bring my laptop or personal game player on board Qatar Airways?
- What is my carry-on baggage allowance?
- What are the guidelines for carrying liquids or gels in hand-baggage?
Travel Information
Visa, Passport and Travel Documentation
- ★ Do I need a visa for transiting in Doha?
- What if I don't know the address in the US to provide APIS?
- What Advanced Passenger Information should I provide?
- Why do I have to provide APIS?
- How can I provide Advance Passenger Information (APIS)?
- What is Advance Passenger Information (APIS)?
Travel Preparation
- I have purchased beverages from the duty free, can I transit in Hamad International Airport without this being confiscated?
- I have a short connection, is this enough time to make my connecting flight?
- How do I best plan for my trip?
- What kinds of food is served on Qatar Airways flights?
- What if my Qatar Airways flight is cancelled?
- What are the hours of Hamad International Airport's Duty Free shops?
Checking In
- What documents do I need to use the online check-in service?
- What time does online check-in open and close and can I check-in online?
- What is online check-in?
- Can I check in online?
- What if I fail to check in on time?
- When does the check-in counter close at the airport?
Travelling with children
- What is the maximum number of Infants that can be booked in one booking?
- Will infants get a bassinet? What if bassinet seats are not available, can I still travel with an infant?
- Do I need to take special care of infants during take-off, landing and in the air?
- What do I need to know when travelling with an infant or child?
- What is a child fare?
- Am I required to purchase a seat for an infant?
Transit Accommodation
- Is there any child rate for paid transit accommodation service?
- My child will travel unaccompanied, can I book the service for him during the transit?
- I meet all the requirements for transit accommodation but have 02 separate bookings for the inbound and outbound flight, Can I use the service?
- I will travel with temporary passport/travel documents, can I book transit accommodation?
- Can I select the hotel of my transit accommodation?
- I have a transit accommodation booking for a hotel in Doha, will that guarantee my entry to Qatar?
Beyond Business by Qatar Airways
Managing Beyond Business Award Tickets
- Can a Beyond Business member earn Qrewards from an award redemption ticket?
- If there is a change in travel plan, where can a member submit the request?
- Can I use qatarairways.com “Manage Booking” for a Beyond Business award ticket?
- What are the fare rules of the Beyond Business award redemption ticket?
- Is Multi-city redemption permitted?
Account Cancellation
Redeeming Qrewards
- What can I do if I didn’t receive the electronic award ticket in my email after a successful redemption?
- How long are Qrewards valid for?
- Are Qrewards transferable?
- Can a member redeem the Qrewards for a child or infant passenger?
- Is it possible to use Qrewards to redeem for Qatar Airways partner airlines’/One World carriers’ operated flights?
- Can a Beyond Business award ticket redemption be paid in full using Qrewards?
Earning Qrewards
- Can I collect points in my Frequent Flyer Program as well as Qrewards?
- Are all tickets issued on Qatar Airways document (starting with 157) eligible to earn Qrewards?
- How long before retro-claimed Qrewards are credited?
- Can I submit the tickets to QR City Ticket Office or Contact Centre to claim the missing Qrewards?
- Is there a way to claim missing Qrewards?
- When are Qrewards credited to my Beyond Business by Qatar Airways account?
Account Management
- How can a member access Beyond Business by Qatar Airways account information such as Qrewards balance and expiry?
- Is a One Time Password (OTP) required during initial log-in?
- What are the requirements to log-in to Beyond Business by Qatar Airways account?
- What is the registered employee list?
- Can a member appoint a Travel Agent representative as Company Principal or Program Administrator of Beyond Business by Qatar Airways program?
- Who can manage a Beyond Business by Qatar Airways account?
Enrolment
- Are Travel Management Companies and Travel Agencies allowed to apply for Beyond Business by Qatar Airways?
- Can a company apply for Beyond Business by Qatar Airways account in a country other than where it is registered?
- What is a Membership Number?
- When does the membership to Beyond Business by Qatar Airways start?
- How long will it take before an application is approved?
- Can a company with an existing corporate account enroll to Beyond Business by Qatar Airways?
Special Assistance
Unaccompanied minors
- At what age can my child travel alone?
- How will I know that my child has arrived at the destination?
- How will my child collect baggage(s) on arrival?
- How does Qatar Airways help my child through other airport formalities?
- How does Qatar Airways help my child at check-in?
- What do I need to tell the Qatar Airways office when I book a flight for my child who is travelling alone?
Special Services
- When is an assistant or carer required to travel with you? And what are their requirements?
- Complaint Resolution Services
- Disability assistance
- Who can occupy Preferred Seats located near Emergency Exit Doors?
- Hearing impaired passengers
- Visually impaired passengers
Qsuite
Qsuite
- Where can Qsuite be booked?
- Which Aircraft type is configured with Qsuite/is Qsuite available on?
- Which cabin is Qsuite?
- How many seats are available in each quad?
- What would be the special services offered in Qsuite?
- Do the “double bed” seats have a partition screen which can be raised to give privacy in case two strangers are seated there?
On-board services
Super Wi-Fi
- Are there any other applicable terms and conditions?
- Do I earn Avios from Super Wi-Fi?
- What happens if the aircraft was changed?
- Is Super Wi-Fi applicable for the whole itinerary of my booking?
- How many devices can I access using a Super Wi-Fi access code?
- Is Super Wi-Fi refundable?
Pre-Select Dining
- What is the Pre-Select Dining service?
- Who can benefit from the Pre-Select Dining service?
- Will I be charged for the Pre-Select Dining service?
- Which sectors feature the Pre-Select Dining service?
- Will the Pre-Select Dining service be available on codeshare flights?
- How can I book the Pre-Select Dining service?
Mobile
Onboard Wi-Fi
- What Wi-Fi is available on Qatar Airways flights?
- How do I know if the aircraft has Wi-Fi available?
- What do I need to access the service?
- Can I access the Wi-Fi service through multiple devices?
- Can I access Internet any time during my flight?
- What can cause a Wi-Fi service interruption?
Portable Electronic Devices (PEDs)
- What is a Portable Electronic Device (PED)?
- What are handheld PEDs?
- Which PEDs are allowed to be used on Qatar Airways flights?
- Are there any restrictions on the use of PEDs within the aircraft?
- What has changed since allowing the use of PEDs on board?
- Is there a facility for me to charge my PED on board a Qatar Airways aircraft?
Mobile FAQs
- How do I unsubscribe from flight status SMS services?
- How do I use this service?
- What is Mobile GSM data service?
- Which Qatar Airways aircraft are equipped with this service?
- Can I use my mobile phone to make voice calls onboard?
- How will I be charged?
Legal Information
Italian Legal Information
United States Legal Information
General Legal Information
oneworld
oneworld
Miscellaneous
Fly & Win offer
- How will the three winners be notified?
- How many times can I enter the raffle?
- Which Qatar Airways fares and destinations apply to this raffle?
- When will the winner be announced?
- What do I get to win?
- How do I enter the raffle?
Upgrade offer
- Can I reserve the upgrade now and pay later at a Qatar Airways office or at the airport?
- Can I upgrade at the airport or during online check in?
- Is the upgrade offer transferable to other passengers?
- If the booking includes multiple passengers, will the upgrade offer be applied to only one passenger or some passengers?
- If my companion and I are on the same flight with separate bookings and only I received and accepted the upgrade offer, can I request the offer be communicated to my companion via email, so that we can both fly in the class of travel that I upgraded?
- Is the upgrade offer applicable to only one flight or all the flights in my booking?
Best Price Guarantee
- I've purchased a Qatar Airways ticket through a travel agent, but found a lower fare elsewhere?
- I bought my ticket on your website, but found a lower fare on another airline. Do I qualify?
- I bought my ticket at qatarairways.com and later the same day, found a lower-priced ticket with a consolidator or travel agent.
- I've already purchased a Qatar Airways ticket and saw a lower fare for the same flight a week later. Do I qualify?
- I have received a confirmation from Qatar Airways that my Best Price Guarantee claim is valid, how long will it take until I receive the refund?
- Where can I find the fare rules for my ticket?
Technical Assistance
Miscellaneous
- How do I access and search Qatar Airways' timetable?
- What do you mean by a transatlantic flight?
- Which countries are in the European Union (EU)?
- Where can I find information on Qatar Airways Holidays packages, prices & special offers?
- Where can I find out more about working for Qatar Airways?
- Where can I find information about Doha and Qatar?
Privilege Club : Qatar Airways' loyalty programme
Qmiles have changed to Avios
- What is changing?
- What are Avios, and how do I spend them?
- How will this change affect Qatar Airways Privilege Club members?
- When will this change take effect?
- What happened to my Qmiles balance when Qatar Airways Privilege Club moved to Avios?
- Will the amount of Avios required to book a ticket with Qatar Airways be different to the amount of Qmiles previously required?
Linking Qatar Airways Privilege Club and British Airways Executive Club accounts
- What are the benefits of linking my accounts?
- Where can I go to link my accounts?
- If I am unable to log in to my Qatar Airways Privilege Club account or British Airways Executive Club account, what can I do?
- How many accounts can I link?
- What can I do if I am having difficulty linking my accounts?
- How will I know that my accounts have been successfully linked?
Two-factor authentication
Combine Avios
- How can I move Avios between my linked accounts?
- Is there a minimum or maximum amount of Avios that I can move?
- What is the exchange rate when I move my Avios between my accounts?
- Can I move Avios immediately after joining Qatar Airways Privilege Club or British Airways Executive Club?
- Can only the ‘Head’ of a British Airways Executive Club Household account, link their account to a Qatar Airways Privilege Club account?
- I tried to move Avios between my accounts, but they have not been credited to the target account. What can I do?
Spending Avios
- How can I spend Avios?
- How can I spend Avios to make a booking?
- Can I choose how Avios will be automatically deducted, when spending the total balance across both of my accounts, to book an award flight or pay with Cash + Avios?
- Can I select only Qatar Airways Privilege Club or British Airways Executive Club to spend Avios from when booking an award flight or pay with Cash + Avios?
- I cancelled my booking made on qatarairways.com, by spending Avios from my British Airways Executive Club account. However, my Avios have not been refunded to my British Airways Executive Club account. What can I do?
- Can I spend Avios to make bookings with partner airlines of Qatar Airways?
2022 Tier Extension
- Will my Qcredits, Qpoints and Avios be extended as part of the tier extension?
- Will my lounge passes be extended as part of the tier extension?
- Where can I check to see if the tier extension has been applied to my membership?
- When will the change in my tier renewal date be effective?
- How would I benefit from tier extension for 2022?
Student Club
- Are the Student Club benefits applicable on codeshare and interline flights?
- Will Student Club members receive complimentary Super Wi-Fi when they travel on Qatar Airways with a ticket purchased through a travel agent?
- What benefits can be availed when Student Club members travel on a ticket purchased through a travel agent?
- Can students who purchase tickets through travel agents enrol into Student Club?
- What happens if a Student Club member does not show valid proof at check-in?
- Is a Student Club member required to show any proof at check-in?
Privilege Club OTP (One-Time Password)
- ★ 1. What is OTP (One-Time Password)?
- ★ 2. What is security verification?
- ★ 3. How does OTP authorisation benefit me as a Privilege Club member?
- ★ Which services/transactions require authorisation using OTP?
- ★ How do I register/update my mobile number and email address to receive the OTP?
- ★ 7. How do I complete email and mobile verification process?
Seat Selection
- Where can I see my purchased seat?
- Do I have to pay for my Preferred Seat on codeshare flights?
- Do I have to purchase my seat on Qatar Airways flights?
- What is the difference between extra legroom seats, Preferred and Standard seats in Economy Cabin?
- Am I eligible for the emergency exit row seating?
- I am travelling with an infant, will I get a bassinet cot seat?
Redeeming Avios
- Will I be able to settle the cash component (in case of Avios plus cash option) for my on-hold award booking at any QR Sales Office?
- Will I lose my cash component (in case of Avios plus Cash option) should my on-hold award booking cancel out?
- Will I lose my Avios should my on-hold award booking cancel out?
- Can I use the Avios plus Cash option for award upgrades?
- Can I change the number of Avios to be redeemed for an award ticket?
- Can I upgrade an award ticket using my Avios or Qcredits?
Claim Missing Avios
Earning Avios & Qpoints
- Will I earn Avios on the cash component of Avios plus Cash option?
- Can I earn Avios whenever my family member(s) fly?
- How many Avios will I earn on tickets upgraded to Business or First Class using Avios or Qcredits?
- How can I revalidate my Avios?
- How can I extend my Avios?
- How do I move from one membership tier to another?
General FAQs
- Can I print my membership card online?
- How can I avail my membership benefits if I do not have my membership card?
- How can I request for my password?
- What can I do online at qatarairways.com/PrivilegeClub?
- How can I access my Privilege Club membership account online?
- How can I contact Privilege Club Member Service Centre?
Fare Families
- Can I upgrade an award ticket?
- Can any ticket be upgraded on Qatar Airways?
- Will there be changes to award tickets on oneworld and partner airlines?
- If I purchase a ticket for my family members, what Avios will be earned?
- Do the tier bonuses for Platinum, Gold and Silver individual members remain the same?
- If I have a mixed class or mixed fare ticket, what Avios and Qpoints will I receive?
oneworld
Tier Upgrade and Renewal
Membership and Benefits
- What is the excess baggage allowance for Burgundy members?
- How can i avail of my membership benefits if my membership card is expired
- Do I need to present my membership card to avail of member benefits?
- What are the award fee waivers for Gold / Platinum members?
- How much tier bonus will I receive?
- How many Qcredits are required to avail of the various benefits?
Booking an Award Ticket
- Can I change a passenger’s name in an award ticket at any time?
- Can I upgrade a ticket issued under promotional fares?
- Which credit cards does Qatar Airways accept?
- Why do I have to provide my details to Secure Flight?
- What information will be collected by Secure Flight?
- What is Secure Flight and what does it do?
Excess baggage awards
- How can I redeem my Avios or Qcredits for excess baggage?
- What is top up allowance?
- Can I use a combination of Qcredits and Avios to redeem excess baggage?
- What is the validity for redeemed Excess Baggage Award?
- What are the changes allowed for Excess Baggage Award?
- Can I refund partially utilized Excess Baggage Award?
Qatar Duty Free Redemption
- What is the USD value of Avios if i want to redeem the Avios at Qatar Duty Free shops?
- Is there a limit in the number of Avios I can redeem
- Can I redeem my Avios even if I don’t have my membership card with me?
- If I’m not travelling, can I give my membership card to my spouse or friend for them to use?
- Can family members redeem Avios for duty free products?
- Can I redeem my Avios for any Qatar Duty Free product for someone else?
Qatar Airways Affiliate Program
Affiliate Marketing
- What is Affiliate Marketing?
- Who are the players in Affiliate Marketing?
- What is Qatar Airways Affiliate Marketing Program?
- Who is eligible to join the Affiliate Marketing Program?
- Is the Qatar Airways Affiliate Marketing Program open to all types of affiliates?
- Will I be directly working with Qatar Airways?
Hotels, cars, and travel insurance
QIC Travelcare Plus
- What does Travelcare Plus policy cover?
- Is the cover limit provided by Travelcare Plus policy adequate?
- Does Travelcare Plus provide International cover?
- Does Travelcare Plus cover the medical emergencies as a result of COVID-19 infection?
- What is the maximum period of cover for Travelcare Plus?
- Is Travelcare Plus a multiple cover?
Hotel booking
- How do I book a hotel room on qatarairways.com?
- Can I book a hotel without booking a flight?
- Can I change my hotel booking after it is confirmed?
- Are there any hotel booking cancellation or change fees?
- My flight has been rescheduled. What happens to my hotel reservation?
- If I change the flight traveling dates, do I need to change my hotel booking ?
Car rental
- What do I need to take to collect the car?
- What are the driving licence requirements?
- How do I amend my car booking or add my flight number?
- What can I do if I have not received my car rental confirmation voucher?
- Are there any additional charges to be paid at the rental counter?
- How do I pay for additional equipment?
AIG Travel Guard Insurance
- Which countries am I covered in? What about countries subject to sanctions law?
- Does the Travel Guard policy cover loss or delay of baggage?
- My itinerary does not reflect my travel insurance policy even though my premium payment has been processed. What should I do?
- Can I purchase additional optional coverage?
- Can I claim if Qatar Airways has cancelled my flight?
- How long will it take to process my claim?