For tickets purchased in Italy: in the event of non-use, for any reason, of the outward flight (or of a leg of the outward flight , or a leg of the return flight), the request to maintain the validity of the ticket for the next leg or the subsequent segments may be solely accepted if previously communicated to Qatar Airways by contacting the Contact Center at the following phone number +39 02 6797 6000 between (06:00am to 07:00pm Wroclaw-Poland local time) or email: firstname.lastname@example.org which will be followed by a confirmation of receipt, within the time as specified here below:
- Within 24 hours from the scheduled departure time of the flight on which the no-show occurred;
- in the event the departure time of the subsequent flight is within 24 hours of the flight on which the no-show occurred, the communication to the Contact Center must be received at least 2 hours before the departure of such subsequent flight.
The Contact Center will issue a new electronic ticket for the modified itinerary, for which it will necessary to fulfill the check-in operations on the site (if available) or at the airport.
If the passenger fails to make such communication, or makes it after the set time limits, Qatar Airways, in case there is availability of seats in the subsequent leg/successive segments, will be entitled to request the payment of an amount equal to the difference between the price paid for the previously purchased ticket and the price corresponding to the highest fare available in the same class/ journey compartment, applicable to the modified itinerary at the time of the re-issue of the air ticket, unless the tariff rules applicable to the original ticket are more favorable for the passenger.