What do I do in case I find my checked baggage damaged upon arrival?


Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

If, on arrival, you find that your baggage has been damaged, please file a damaged baggage report at the Qatar Airways baggage services desk before leaving the airport.

If you have left the airport without reporting, you can notify us about your damaged bag or any other mishandling of your baggage online by using 'My baggage'.

If you have already reported your mishandled baggage, you can also use 'My baggage' to track the status of your claim by entering the file reference number that was provided to you.

Please note that acceptance of baggage by the passenger without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the Conditions of Contract. If you notice that your baggage has been damaged, then you must notify the airport and make a written complaint immediately before leaving the arrival terminal, or at the latest, within seven days from the date of receipt of the baggage. Missing baggage have to be reported within 21 days from the date of your arrival.

You may also file a written complaint for mishandled baggage through our website. (https://haqiba.qatarairways.com.qa/Haqiba)



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