I have filed a complaint for mishandled baggage at the airport. Where do I find my mishandled baggage file reference?

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Your mishandled baggage file reference will be located in the PIR - Passenger Irregularity Report, which would be created by the staff member who registered your claim. In the PIR you will have a three letter code followed by the airline code and 5 digits, e.g. DOHQR12345.

 

 

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