Service dogs, emotional support, or psychiatric service dogs can travel free of charge in the cabin only on Qatar Airways flights to or from Australia, Brazil, Canada, EU, Georgia, India, Norway, Switzerland and the USA.
On all other flights, service dogs, emotional support or psychiatric service dogs may travel free of charge as checked baggage.
Qatar Airways’ procedure on its acceptance of live animals complies entirely with the IATA Live Animals Regulations, as well as with any additional government regulations required by the country of origin, transit and destination.
If you plan to travel with a service, emotional support or psychiatric service dog, you must:
- Notify Qatar Airways at least 48 hours before departure
- Check-in for the flight 1 hour prior to the standard check in time.
- You must provide evidence at the time of reservation or at the time of check-in at the airport that the accompanying dog will not need to relieve itself during the flight or that you can adequately manage the dog’s waste without creating any health and sanitation issue on the flight.
- You must bring whatever absorbent or other material required for this purpose. We encourage you to prepare the dog for the flight by exercising the dog and limiting its fluid intake before the flight.
- We recommend the use of a safety harness for the dog for use during take-off, landing, or whenever the 'fasten seat belt' sign is illuminated.
- If you are accompanied by an emotional support or psychiatric service dog, then in addition to the above requirements, you will need to provide certification from a licensed mental health professional. The certificate must be on that professional’s letterhead, signed and not older than one year from the date of the scheduled flight.
- If your service dog cannot be accommodated at your seat location then we will offer you another seat if available on the aircraft. The service dog, however, cannot be seated where it may obstruct aisle or emergency exit area or affect leg space in front of the passenger sitting next to you.
For Canadian itineraries, the following requirements need to be complied with:
- Service animal needs to be properly harnessed to lead passengers with vision and/or hearing impairment.
- The service animal will be permitted to accompany passenger into the cabin, but will not be permitted to occupy a seat.
For the flights to / from the U.S., if a customer has two or more service dogs then Qatar Airways shall make every reasonable effort to accommodate the service dogs within the passenger cabin in accordance with safety requirements and Qatar Airways policies.
If you are travelling with a service dog, please contact your local Qatar Airways office.