Is a seat change allowed?

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If a ticket is purchased on or before 27 January 2020, the selection of seats before departure is free of charge for all customers.

If you have selected and paid for your seat on or after 28 January 2020, you can change to another seat of equal value free of charge or choose a higher value seat by paying the difference.

If you have selected and paid for your seat on or after 28 January 2020 and you have made changes to your flight number or flight date, but you are travelling on the original sector, you can choose new seats of equal value free of charge. However, we will not be able to provide you with a refund if you have made changes to your , if seats of the same value are not available, or if seat selection is not available on your new flight.

Below are the scenarios where changes are permitted to seat selection by customer’s request. In any other scenario, changes will not be permitted.

Original seat reserved example

Customer wishes to change to another seat on the same flight or another flight with the same routing

Permitted action

Regular Free Seat (Window/ Aisle/ Middle)

Regular Free Seat (Window/ Aisle/ Middle)

Change is permitted – Free of Charge

Comfort Seat US$ 30 (Window/ Aisle/ Middle)

Regular Free Seat (Window/ Aisle/ Middle)

Change is permitted - Free of Charge and Service is non-refundable

Comfort Seat US$ 30 (Window/ Aisle/ Middle)

Comfort Seat US$ 30 (Window/ Aisle/ Middle)

Change is permitted – Free of Charge

Comfort Seat US$ 30 (Window/ Aisle/ Middle)

Extra Leg Room Seat US$ 50 (Window/ Aisle/ Middle)

Change is permitted - With Difference in Value

Extra Leg Room Seat US$ 50 (Window/ Aisle/ Middle)

Regular Free Seat (Window/ Aisle/ Middle)

Change is permitted - Service is non-refundable

Extra Leg Room Seat US$ 50 (Window/ Aisle/ Middle)

Comfort Seat US$ 30 (Window/ Aisle/ Middle)

Change is permitted - Free of Charge and Service is non-refundable

Extra Leg Room Seat US$ 50 (Window/ Aisle/ Middle)

Comfort Seat US$ 50 (Window/ Aisle/ Middle)

Change is permitted – Free of Charge

 

Scenarios where voluntary changes are not permitted, the purchased seat is deemed forfeited.

To change your seat, please contact our Ticketing Offices and Contact Centers.

 

 

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