Is seat change allowed?

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If ticket is purchased on or before 27 January 2020, the selection of seats before departure is free of charge for all customers.

If you selected and paid for your seat on or after 28 January 2020, you can change to another seat of equal value for free or choose a higher value seat by paying the difference.

If you selected and paid for your seat on or after 28 January 2020 and you have made changes to your flight number or flight date, but you are travelling on the original sector, you can choose new seats of equal value for free. However, we will not be able to provide you with a refund if you have made changes to your sector, if seats of the same value are not available, or if seat selection is not available on your new flight.

Below are the scenarios where changes are permitted to seat selection by customer’s request. In any other scenario, changes will not be permitted.

Original seat reserved

Wishes to change to another seat on the same flight or another flight with the same routing

Permitted action

Free (Window/ Aisle/ Middle)

Free (Window / Aisle / Middle)

Change is permitted

US$ 30 (Window/ Aisle/ Middle)

Free (Window / Aisle / Middle)

Change is permitted

US$ 30 (Window/ Aisle/ Middle)

US$ 30 (Window / Aisle / Middle)

Change is permitted

US$ 30 (Window/ Aisle/ Middle)

US$ 50 (Window / Aisle / Middle)

Change is permitted- Collect ADC by reissuing the EMD-A.

US$ 50 (Window/ Aisle/ Middle)

Free (Window / Aisle / Middle)

Change is permitted - EMD is non-refundable.

US$ 50 (Window/ Aisle/ Middle)

US$ 30 (Window / Aisle / Middle)

Change is permitted - No refund will be provided for the difference.

US$ 50 (Window/ Aisle/ Middle)

US$ 50 (Window / Aisle / Middle)

Change is permitted

Scenarios where voluntary changes are not permitted; the purchased seat is deemed forfeited.

To change your seat, please contact our Ticketing Offices and Contact Centers.

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