Travel with confidence


Qatar Airways has updated its travel policy so you can travel with confidence, offering you more flexibility and peace of mind.  If you have already booked or planning to book for your redemption ticket for travel up to 30 June 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher.* Please place your change of booking request at the contact center page post log-in to your account portal.

For refund request received 3 days prior to departure on ticket with refund penalty:

  1. If the passenger agrees to collect refund fee from Qrewards, the whole cash portion will be refunded to the original form of payment.
  2. If the passenger opted to waive refund fee, all cash portions will be issued with voucher good for future travel with commercial ticket and not redemption.  Full Qrewards will be re-credited to the account.

We have extended your Beyond Business tier membership validity.  Accelerate and Ascent members with tier expiry until 30 June 2020, will be extended until 31 December 2020.  

For further clarification and assistance, please contact our local Beyond Business supports or write to us at 

*Terms and Conditions apply 

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