Please navigate to the link in the payment verification email that we sent you. Here you will be able to upload the additional documentation that allows us to verify that the cardholder approved the transaction to purchase your ticket. Please ensure to comply with the size limitations of the documents you are requested to upload. Document size specifications are mentioned in the website link.
Once you have uploaded your documentation, you will receive an automated response acknowledging the receipt of information. Later on, you will then receive another email confirming the status of the verification.