I have not received my one-time pin via SMS or email. What can I do?


Qatar Airways Privilege Club members may receive a one-time pin via SMS, email or both. If a member does not receive an SMS, it is possible that they opted to receive an email in their settings.  The member can opt to have their one-time pin resent, from the verification screen. Ensure your contact number is up-to-date in your Qatar Airways Privilege Club account, and check your email spam or junk folders.


If a British Airways Executive Club member does not receive a one-time pin via SMS, they can opt to have it resent from the verification screen. If they do not receive a verification SMS thereafter, they can use the secure recovery code that they received and saved, when they first set up two-factor authentication. Failing that, they can visit the help page or contact British Airways Executive Club.

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