Reservations and Tickets
Information about booking online, general reservation, ticketing and online payments
Payment verification
- Why did I receive a credit card verification email?
- What do I need to do when I receive a credit card verification email?
- What information do I need to provide for credit card verification?
- What does Qatar Airways do with the additional information that I provide for credit card verification?
- Will I still be allowed to fly if I don't provide the necessary information for credit card verification?
- I've been told that the card holder must present their card at the check-in desk for payment verification. What should I do?
Paid lounge access
- What do you mean by ‘forfeited lounge access’?
- Can I top up my lounge access receipt to purchase a more expensive service?
- Can the value of the lounge access receipt be split in order to be used for more than one service?
- Can the lounge access receipt be used for any other service?
- For how long is a lounge access receipt valid?
- Where should I go to get my lounge access receipt re-issued?
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- What are Fare Families?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is an e-ticket?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I request an advance seat assignment when making my booking?
Manage a booking
- What is Manage a Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a change online ?
- Why can't I see the option to change my booking ?
- Which forms of payment are accepted for changing my booking?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?