Reservations and Tickets
Information about booking online, general reservation, ticketing and online payments
Fare Families
- What are fare families?
- Why is Qatar Airways launching new fare families?
- Which fare families apply if ticketed on or before 8 November?
- Which fare families apply if re-issued on or after 9 November?
- Which fare families apply if ticketed with mixed cabins?
- Will there be different Contact Centre treatment based on the purchased fare family?
Preferred Seats Selection
- Where can I select my Preferred Seat?
- I am trying to check in online but am unable to see the option to pay for my Preferred Seat. Why?
- I purchased a Preferred Seat online but my seat was changed. What should I do?
- I purchased a Preferred Seat. The payment was made but my Preferred Seat was not assigned. Whom should I contact?
- On ‘Manage Booking’, will the Preferred Seat I have purchased be shown?
- Will I get a confirmation email for my purchase of Preferred Seat?
Payment verification
- I was unable to proceed with credit card verification but I paid through another form of payment and now my booking is canceled. What should I do?
- What is the time frame to respond to the credit card verification email and what will happen if I didn't respond in time?
- I have emailed/uploaded my documents for the purpose of credit card verification however the payment is not yet verified, what can I do?
- Why have I received an email asking me to verify the payment I made with the credit card?
- What do I need to do when I receive the credit card verification email?
- What information do I need to provide for credit card verification?
Paid lounge access
- Can I upgrade/downgrade the lounge access pass?
- How can I find the lounge at Hamad International Airport?
- I booked the lounge access but I didn't receive the service
- Can I refund the value of the lounge access?
- My flight is not operated by Qatar Airways, What are the available options for me to access the lounge?
- Where can I find out more about the lounge facilities and features ?
Credit Card service fee for Australia and New Zealand
- Why does Qatar Airways charge a fee for bookings paid with credit cards?
- In what scenarios will I be charged a credit card service fee?
- Will a credit card service fee be charged for tickets purchased through a mix of Qmiles and cash?
- Does the credit card service fee apply for all routes?
- What are the credit card service fees that will apply?
- How is the percentage of the credit card service fee calculated?
Booking Online
- ★ How can I use my credit card to book a ticket for someone else?
- ★ How do I change or cancel my flight reservation?
- ★ Can I change my seat and meal preferences after completing my online booking?
- I am travelling with an infant, can I book a seat with the bassinet facility online?
- Why am I unable to update/amend my personal details on the website?
- Why am I unable to see the name of my destination in the drop-down?
E-tickets
- What is my e-ticket number?
- How can I confirm that the booking is correctly made when receiving an e-ticket?
- Do I have to book online to receive an e-ticket?
- How do I check-in using an e-ticket?
- What forms of payment can I use to purchase an e-ticket?
- Can I travel with an e-ticket when my journey involves an airline other than Qatar Airways?
Manage a booking
- What can I do under Manage Booking?
- How can I change my booking online?
- How many times can I change my booking ?
- Which bookings are eligible for a changes online ?
- Why can't I see the option to change my booking ?
- Which forms of payment are accepted for changing my booking?
Promo Codes and Vouchers
- What is a Promo Code?
- How can I redeem a Promo Code?
- Can I pay using a Promo Code?
- I do not have any Promo Code. Can I still make a booking?
- I do not have a Promo Code. Will I suffer any disadvantage for not entering a Promo Code?
- I have a Promo Code but I forgot to enter it when I submitted a flight search. Can I do that later?